Refund Policy

Last updated: 1 October 2026

We want every publisher to be confident before paying for ePaperOS. That's why we offer a free trial — and why this policy explains clearly how refunds are handled.

1. Try before you buy

Every new publication can use a 7-day free trial to evaluate ePaperOS with its own editions before purchasing a plan. We encourage you to use the trial to confirm the platform meets your needs.

2. Refund eligibility

Refund requests made within 7 days of an initial paid purchase will be reviewed. Approval depends on factors such as service usage and whether the issue can be resolved by our support team.

Renewals, storage upgrades and promotional or discounted plans may not be eligible for refunds unless required by law.

3. How to request a refund

Email [email protected] from your account email with your publication name, invoice details and the reason for your request. Our team may contact you to help resolve any issue first.

4. Processing

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider and typically take 7–10 business days.

5. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.